In our highly technical world good documentation is often lacking. An otherwise excellent product can be frustrating or nearly unusable if it includes poor documentation. Creating clear and concise documentation seems to almost be a lost art today.

Creating concise and understandable documentation can require a high level of technical knowledge. A documentation engineer must constantly “think like a user.” Complete and accurate documentation should also include troubleshooting and problem resolution. Anticipating problems and documenting solutions can greatly benefit users and increase sales. Keen documentation skills are required for:

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